Shipping Information

Shipping Services and Prices

We currently ship to Australian addresses only, but may expand our shipping destinations over time.

We use mostly Australia Post as our preferred couriers, but may use choose to use other carriers based on the destination and the size of the order. The tracking details will be emailed to you at the time of dispatch, for you to track the progress.

Deliveries:

As soon as your order has been shipped, the carrier will email you a confirmation which will include the parcel tracking number and the web address where you can track your parcel. You may also receive text message updates.

The estimated delivery times shown relate to 'Business Days' from dispatch and exclude weekends and bank holidays. All delivery times are guides, we do not give guarantees on behalf of our couriers. Please note that the delivery driver may need assistance to unload large/heavy items and also please advise us if you would like to discuss any special delivery arrangements.

Please check your parcels

When you sign for a parcel being delivered, please inspect it carefully. If it has been damaged in transit or if looks as if it has been tampered with or re-packaged, you can mark the delivery note 'Parcel Damaged', before signing, or even refuse delivery in serious cases.

Each part is visually checked for condition before leaving our premises. However, we are reliant upon considerate handling by our carriers.

Some deliveries involve more than one parcel - please check that they have all been received and that you have signed for the correct quantity.

We must be advised within 48 hours of delivery of any shortages or damaged goods or parcels.

Loss In Transit

If your parcel does not arrive, we need to establish a claim with the carrier concerned before we are able to send a replacement consignment. This can be a lengthy process, and if your part is needed urgently, a second order can be paid for to save time. We will then refund your first order as soon as the carrier accepts liability.